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  1. IT service management - Wikipedia

    Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

  2. What is ITSM (IT service management)? - IBM

    Information technology service management (ITSM) is the practice of planning, implementing, managing and optimizing the end-to-end delivery of information technology services to meet user needs and …

  3. What is IT service management (ITSM)? - TechTarget

    Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services.

  4. What is ITSM? - IT Service Management - ServiceNow

    ITSM is an approach to managing end-to-end IT delivery. Fully comprehensive, ITSM assists IT teams in the provisioning of all relevant IT services, including the planning, designing, building, implementing, …

  5. ITSM: IT Service Management Definition, Benefits & Tools ...

    IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, …

  6. What is ITSM? A Complete Guide to IT Service Management

    ITSM or IT Service Management is a framework for designing, delivering, managing, and optimizing IT services to align with business goals and improve overall efficiency.

  7. What Is Information Technology Management and Its Roles

    Nov 27, 2025 · Information technology management (ITM) involves using and overseeing technology to meet a company’s goals. More than fixing computers or troubleshooting issues, ITM includes …